Cookie Policy

Last Updated: Monday 27th October 2025

Cookie Policy

What are cookies?

  • Session cookies are created temporarily in your browser's subfolder while you are visiting a website. These cookies expire and are automatically deleted when you close your internet browser.
  • Persistent cookies remain in your browser's subfolder and are activated again once you visit the website that created that particular cookie. A persistent cookie does not expire when you close your browser, it remains in the browser's subfolder for the duration period set within the cookie's file.

What are cookies used for?

How to manage and disable cookies?

If you use other browsers, you can check the support section of their websites to find out how to manage and disable cookies.
Cookies we use

Cookies are small text files which are placed on your computer or mobile device when you first visit a website. They allow information to be stored for a specific period and your device to be identified.

We use session cookies and persistent cookies:

There are many functions cookies serve. For example, cookies are used to make the website work well or simply work more efficiently. They can also help us recognise and count the number of visitors, analyse how well our website is performing, remember your username and preferences. This makes it possible to match your preferred interests more quickly and make the content displayed more relevant to you.

We use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies: 

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services or website access, such as visiting a page, setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we may not know when you have visited our site, and will be less able to monitor its performance.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by 3rd Party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites and deliver other online or offline marketing to you. They are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Our website will allow you to manage your own cookie preferences. When you first visit our website, you will be greeted with our Cookie Policy Banner which will ask you if you would like to 'Accept All', 'Reject All' or manage preferences which can be located by clicking the 'Settings' button. In the settings you can read more about cookie types that our website uses, you can toggle them on and off as you would prefer. Please note that 'Essential Cookies' will always be active on our website as these are necessary for our website to work correctly.

You can also manage preferences in the settings of your internet browser by choosing whether or not to accept cookies. However, you must be aware of the fact that if you use your browser settings to block all cookies you may lose some features and functionality on our website or you may not be able to access some parts of the website.

You can update your cookie preferences at any time by clicking the “Cookie Settings” link located in the footer of our website. This will reopen the cookie settings centre, allowing you to review and change your cookie preferences.

The following websites provide information on how to manage and adjust the cookies settings on some popular browsers:

The following table lists the cookies used on our website, their purpose, lifespan, and the source (first or third party). You can find additional information through the linked privacy policies below.

Cookie Type Cookie Subgroup Cookie Description Cookie Name(s) Used By Lifespan
Essential Development Framework Cookie Cookies are used by web applications to store limited amounts of data to remember
user-specific information.
klober_uk_session
, XSRF-TOKEN,
cookies-all, cookies-essential, cookies-performan ce,
cookies-targeted
1st Party End of session
Google A service that helps protect websites from spam and abuse by distinguishing between human users and automated bots. GRECAPTCHA 3rd Party 6
months
Analytics/ Performance Google Analytics This tag uses cookies to distinguish unique users and sessions from a single user. _ga, _gid 3rd Party 2 years
Analytics/ Performance Google Tag Manager Google tags set and read cookies to identify unique users across browsing sessions. _ga, _gid,
_gat_UA-7875410 7-1
3rd Party 24 hours
Analytics/ Performance HubSpot hssc: Tracks sessions. This is used to determine if HubSpot hstc, hubspotutk,
hssc, hssrc
3rd Party hstc: 6
months,
should increment the session number and timestamps in the hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. It expires in 30 minutes.
hssrc: Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie doesn't exist when HubSpot manages cookies, it's considered a new session. It contains the value "1" when present. Expires at the end of the session.
hstc: The main cookie used for tracking visitors. Contains the domain, HubSpotutk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
Expires in six months.
hssc: 30 min,
hssrc: session
Functional NO FUNCTIONAL COOKIES USED End of session
Targeted Session Cookies A cookie is used to maintain a state and remember information while you are in the browser, expiring when the browser closes. _fbp End of session
Targeted Hotjar We use Hotjar on our website(s) and/or app(s) in order to better understand how our users interact with our services and to optimise our services and user experience.
Hotjar allows us to visualise user interactions that helps us better understand our users’ experience to improve our services by identifying issues and friction points. To provide these services, Hotjar uses first-party cookies and other technologies to collect personal data on our users’ behaviour, and their devices on our behalf. This may includes personal data like online identifiers (e.g. device's IP address, user ID), identification data (e.g. name, email address, only if we explicitly collect it), technical data (e.g. device type and screen size, browser information), geographic location (country only), behavioral data (interactions with our website/app such as clicks, taps, scrolls), and any additional personal data that may explicitly submit through Hotjar.
Hotjar may reuse this personal data to develop and improve tools and services for us and our users.
For further details, please visit
Hotjar’s Trust Portal and Privacy Policy.
_hjAbsoluteSessio nInProgress,
_hjFirstSeen,
_hjIncludedInPage viewSample,
_hjIncludedInSessi onSample,
_hjSessionUser_2 389438,
_hjSession_23894 38, Hotjar / hjid:2389438 /
3rd Party 365
days

The following websites provide additional information on third-party cookie policies:

      Google Privacy Policy: View Policy.

      Google Analytics: How Google Analytics works

      Google Tag Manager: Your guide to Google Tag Manager

      Hotjar: Hotjar’s Trust Portal and Privacy Policy

      HubSpot: View Policy.